1. What may be posted
A listing may only be about an item genuinely lost or found. The correct kind of listing, the locality, the category, the date and the circumstances of the event are mandatory.
Prohibited: sale, exchange, rental, advertising of goods and services, raising money, job and recruitment listings, and any offer unrelated to a loss or a find.
One event, one listing. Changes are made to the existing listing; once the item is returned, the listing is archived.
2. Accuracy and rights in content
The user is answerable for the accuracy of the information. Misleading others, presenting somebody else's item as one's own, and duplicating or copying other users' listings are prohibited.
Only material the user holds the rights to may be uploaded. We recommend keeping one distinguishing feature unpublished and using it to verify the owner.
3. Personal data and protected information
It is prohibited to publish: a full serial number, a PIN, a password, a device lock code, a payment card number, the QR code of a ticket or parcel, images of documents, an address, a signature, or the faces and contact details of third parties without their consent.
Confidential fields in photographs must be covered. Found identity documents, bank cards and keys are handed to the internal affairs authorities, a public service centre, or the issuing organisation.
4. Contact details
It is prohibited to place a telephone number, an email address, links to messengers and social networks, payment details or external links in the text, the photographs or the title of a listing. Contact is made through the service's claim and chat.
This rule protects both sides: a conversation inside the service is retained and can be reviewed if a complaint is made.
5. Prohibited content
Prohibited: goods and substances whose circulation is restricted or forbidden by law; weapons and ammunition; narcotics; medicines offered for sale; pornography and any material involving minors; incitement to violence, extremism, incitement of social, racial, ethnic, religious or other hatred; threats, insults and harassment; malicious code; spam and bulk identical postings; political campaigning; and advertising not agreed with the operator.
Searching for a lost animal is permitted. Selling, transferring for a fee and breeding animals are prohibited.
6. Monetary demands
It is prohibited to demand prepayment, a deposit, delivery costs or a mandatory reward as a condition of returning an item. A voluntary thank-you after the handover is entirely the owner's decision and cannot be a condition of return or the subject of a demand.
7. Moderation
The operator may check material before and after publication, automatically and manually. The operator may at its discretion require corrections, reduce visibility, refuse publication, hide or remove a listing, restrict access to particular features, or block an account.
Paying for promotion does not disapply these Rules and does not prevent the removal of a listing that breaches them. The operator is not obliged to give reasons for every decision where doing so would hinder the prevention of fraud or reveal how breaches are detected.
8. Appeals
A moderation decision may be appealed within thirty calendar days of being taken, by writing to support@qfindo.kz with the listing number and the grounds of disagreement. A reasoned reply is given within twenty calendar days.
9. Consequences of breaches
A first breach results in a warning or removal of the material. A repeated or serious breach, or indications of fraud, results in the account being restricted or blocked. Where there are indications of a crime, the operator may pass the material to law enforcement.