Account and data deletion

In the app or on the website

1. 01

   Open Profile.

2. 02

   Go to Settings.

3. 03

   Choose Delete account and confirm.

Deleted permanently

• The account: phone number, name, city, profile photo.
• Every listing, with its photographs, descriptions and locations.
• Claims and conversations you took part in, including the messages you sent.
• Purchased services and unused packages — they cease to be usable.
• Running AI searches and notification subscriptions.
• Favourites, the block list and device push tokens.
• The organization application: its details, contact person and connection status.

Kept

• Records of completed payments: the amount, the date, the service and the transaction identifier. These are primary accounting documents and we are required to keep them for the statutory period. Once the account is gone they no longer point at you and carry neither your name nor your number.
• Organization invoices. These are numbered financial documents from a single sequence: they stop being linked to the account but are kept with the payer details recorded when they were issued.
• Messages other people wrote to you stay with them — we do not delete somebody else's conversation.

When deletion will not go through straight away

• A handover is still open — on one of your listings, or on a claim you made on somebody else's. Finish it or cancel the claim first, or the person carrying the item is left with neither the conversation nor the listing.

Deleting particular data without deleting the account

You do not have to delete the whole account: nearly everything you added can be removed on its own, immediately, without asking us.

A listing, with its photographs, description and location

Profile → My listings → pick the listing → Delete. It goes immediately and permanently, and the photographs are erased from storage.

Individual photographs in a listing

Profile → My listings → Edit → remove the picture and save.

Profile photograph

Profile → tap the photograph → Delete photo.

Favourites

Open Favourites and unmark the listing.

Block list

Profile → Settings → Blocked → Unblock.

A claim on somebody else's listing

Responses → pick the conversation → Cancel claim. A cancelled claim stops showing your contact details to the other side.

If what you need is not on the list

Write to the address below from the number the account is registered to and say which data should be removed. We reply and carry it out within 30 days. Data we are required by law to keep — accounting documents for payments that went through — cannot be deleted; it is held for the statutory period and carries neither your name nor your number once the account is gone.

Email for requests: support@qfindo.kz

Timing

Deletion from the app is immediate and irreversible. An emailed request is handled within 30 days. Database backups are kept for 30 days and are overwritten automatically.